Order Cancellation Policy

1. Cancellation Conditions

Orders that have not entered processing or dispatch may be cancelled within 48 hours of payment confirmation, and a full refund will be issued.

If more than 48 hours have elapsed, or if the order has already entered processing or has been dispatched, any refund will only be issued after the item has been returned and inspected in accordance with the applicable return terms.

Quietovae reserves the right to decline cancellation requests where the order is already in preparation or has been handed over to the courier.

2. Cancellation Procedure

To request an order cancellation, customers must submit a written request by email or contact customer support by phone.

The cancellation request must include:

• Order number

• Proof of payment or transaction reference

Each request is reviewed, and customers will be notified of the outcome as promptly as possible.

3. Refund Method and Processing Time

Once a cancellation request is approved, the refund is processed within 3–5 business days.

Refunds are issued using the same payment method used for the original purchase.
The time required for funds to appear in the customer’s account depends on the processing policies of the relevant financial institution or payment provider.

4. Contact Information

For enquiries or assistance regarding order cancellations, please contact:

Email: servicecenter@quietovae.com
Phone: +65 (869) 51760
Address: 41 EWE BOON ROAD #07-41, SINGAPORE 259335, SINGAPORE
Business Hours: Monday to Friday, 9:00 am – 5:00 pm (AEST)
Delivery Area: Australia

Quietovae encourages customers to review this Order Cancellation Policy prior to placing an order to ensure a clear, informed, and compliant purchasing experience.