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Privacy Policy

 

1. Introduction and Scope of Application

This Privacy Policy describes how personal information is collected, used, stored, and protected when users access or interact with quietovae.com.

This policy applies to all users of the website, including visitors, account holders, and customers who place orders.

All personal information is handled in accordance with applicable Australian privacy legislation, with a focus on lawful collection, transparency, and data security.

2. Personal Information We Collect

When using the website or completing a transaction, users may be required to provide certain personal information, including:

  • Full name

  • Email address

  • Delivery address

  • Optional contact phone number

  • Information required for order processing, payment verification, and customer support

Providing relevant personal information is necessary to process orders and deliver requested services.

3. Use of Cookies and Tracking Technologies

The website uses cookies and similar technologies to support functionality and improve user experience.

Cookies may be used to:

  • Enable essential website operations

  • Store user preferences and settings

  • Collect aggregated and anonymised usage data for performance analysis

Users can manage or disable cookies through their browser settings. Please note that restricting cookies may affect certain website functions.

4. Use of Personal Information

Personal information collected through the website is used only for legitimate business purposes, including:

  • Processing and fulfilling orders

  • Communicating with users regarding enquiries or transactions

  • Providing customer assistance and after-sales support

  • Meeting legal and regulatory requirements

  • Improving website performance and usability

Personal information is not sold, rented, or shared with unauthorised third parties.

5. Data Storage and Retention

Personal information is stored using reasonable security safeguards and retained only for as long as necessary to achieve its original purpose or to meet legal obligations.

Session-based cookies are removed when the browser is closed. Persistent cookies may remain stored for up to 12 months, depending on their function.

6. User Rights

In accordance with Australian privacy principles, users may request to:

  • Access personal information held about them

  • Correct inaccurate, incomplete, or outdated information

  • Request deletion of personal information, where legally permitted

  • Request limitations on data processing in certain situations

  • Object to the use of personal information on reasonable grounds

  • Withdraw previously provided consent

Requests are reviewed and addressed within timeframes required under applicable law.

7. Data Security

Reasonable technical and organisational measures are implemented to protect personal information from unauthorised access, misuse, loss, or disclosure.

While appropriate safeguards are in place, no system of data transmission or storage can be guaranteed to be completely secure.

8. Contact Information

For questions regarding this Privacy Policy or to exercise privacy-related rights, please contact:

Email: servicecenter@quietovae.com
Phone: +65 (869) 51760
Address: 41 EWE BOON ROAD #07-41, SINGAPORE 259335, SINGAPORE
Business Hours: Monday to Friday, 9:00 am – 5:00 pm (AEST)
Delivery Area: Australia

Quietovae is committed to respecting user privacy and maintaining a secure, transparent, and responsible online environment in accordance with Australian privacy requirements.