Terms of Service

 

1. Introduction and Scope of Application

These Terms of Service govern access to and use of quietovae.com and set out the terms applicable to purchases made through the website.

By accessing the website or placing an order, users agree to be bound by these Terms of Service, which are drafted in accordance with applicable Australian laws relating to electronic commerce and consumer protection.

2. User Accounts and Responsibilities

Certain website features may require users to create an account. Users agree to provide accurate, current, and complete information during registration and to keep such information up to date.

Users are responsible for maintaining the confidentiality of their login credentials and for all activities conducted under their account.

The Company reserves the right to suspend or terminate accounts where fraudulent activity, misuse, or non-compliant behaviour is identified.
The Company is not responsible for losses arising from user error, unauthorised account access, or inaccurate information provided by users.

3. Products, Availability, and Pricing

Product descriptions and images are provided for reference and may vary slightly due to production updates, display settings, or technical adjustments.

All prices displayed on the website are shown in Australian dollars (AUD) and include applicable taxes, unless stated otherwise.

If an item becomes unavailable after an order is placed, users will be notified and may choose to receive a refund or select an alternative product, subject to availability.

The Company reserves the right to update product information, pricing, and availability at any time, while honouring confirmed orders under the conditions applicable at the time of purchase.

4. Orders and Payments

Orders are submitted through the website and are considered accepted only once an order confirmation has been issued.

Accepted payment methods include major internationally recognised credit and debit cards.
All payment transactions are processed using secure encryption technologies.

If payment authorisation fails or remains incomplete, the order will not be processed and may be cancelled automatically.

5. Shipping and Delivery

Orders are generally prepared for dispatch within 2–5 business days after payment confirmation.

Order Processing Cut-off Time

• Orders placed before 5:00 pm (AEST) from Monday to Friday are processed on the same business day

• Orders placed after 5:00 pm (AEST), on weekends, or on public holidays are processed on the next business day

Delivery Time and Shipping Costs

• After dispatch, delivery typically takes 7–16 business days within Australia

• Standard delivery is provided at no additional charge

• No duties or extra fees are payable upon delivery

Additional details are available in the Shipping Policy.

6. Order Cancellation

Customers may request cancellation within 48 hours of order confirmation, provided the order has not entered processing, preparation, or dispatch.

If the order has already been prepared for shipment, dispatched, or if the 48-hour period has passed, cancellation is no longer possible. In such cases, customers may submit a return request in accordance with the applicable return terms.

The platform reserves the right to refuse cancellation requests where processing has commenced or the order has been handed over to the courier.

Additional details are set out in the Order Cancellation Policy.

7. Returns and Refunds

Return requests are accepted in accordance with the conditions below.

Product exchanges are not offered due to inventory allocation, specification differences, and fulfilment arrangements across multiple locations.
Eligible items may be returned, and customers may place a new order separately if desired.

Return requests must be submitted within 30 calendar days of receiving the order.

Returned items must be:

• Undamaged and unused

• In original packaging

• Complete with all accessories and documentation

Items that have been used, altered, damaged, or returned without original packaging may not be eligible for a refund.

A return shipping label is included with the original delivery to facilitate the return process.

Further details are set out in the Return, Exchange, and Refund Policy.

8. Privacy and Data Protection

Personal information is collected and processed in accordance with applicable Australian privacy legislation.

Information is used only for order fulfilment, administrative purposes, customer support, and legal compliance.
Users may exercise their privacy rights by contacting customer support.

Further information is available in the Privacy Policy.

9. Governing Law and Dispute Resolution

These Terms of Service are governed by the laws of Australia.

In the event of a dispute, users are encouraged to contact Quietovae to seek a resolution through good faith discussions before initiating formal proceedings.

10. Contact Information

For enquiries or assistance, please contact:

Email: servicecenter@quietovae.com
Phone: +65 (869) 51760
Address: 41 EWE BOON ROAD #07-41, SINGAPORE 259335, SINGAPORE
Business Hours: Monday to Friday, 9:00 am – 5:00 pm (AEST)
Delivery Area: Australia

Quietovae recommends reviewing these Terms of Service periodically, as updates may be made to reflect operational, legal, or regulatory changes.